» Consumer activism and the guitar broken by United

United really screwed the pooch on this one:

When United Airlines broke Dave Carroll’s $3500 Taylor guitar in the the spring of 2008, he contacted them to ask for compensation. United said they wouldn’t pay for the damages.

But thanks to the power of consumer activism and You Tube, United has caved posting this to their Twitter page:

@tinamack This has struck a chord w/ us and we’ve contacted him directly to make it right.

And this, dear friends, is why you should always fight for your right to not be screwed by big corporations.

» iPhone ubiquity

Interesting post at Ars about having an iPhone in an airport. My recent flight to St. Louis agrees with this analysis; you can find chargers and other accesories everywhere.

This probably has more to do with iPod ubiquity than the iPhone. But the consumer perception is still there nonetheless.

You don’t notice just how many shops and electronics vending machines have iPhone accessories—chargers, battery extenders, external speakers, etc.—until you’ve rejoined the ranks of the iPhone-less.

Taking flight: why the iPhone still beats Pre for air travel – Ars Technica