» Consumer activism and the guitar broken by United

United really screwed the pooch on this one:

When United Airlines broke Dave Carroll’s $3500 Taylor guitar in the the spring of 2008, he contacted them to ask for compensation. United said they wouldn’t pay for the damages.

But thanks to the power of consumer activism and You Tube, United has caved posting this to their Twitter page:

@tinamack This has struck a chord w/ us and we’ve contacted him directly to make it right.

And this, dear friends, is why you should always fight for your right to not be screwed by big corporations.